The letter is printed and I will be mailing it certified today.
I am nervous- it's easier just to pretend it never happened then to ask for someone to take responsibility. I hope whoever decides to look into the situation takes the time to read Neala's blog- to see the hope and faith we rested squarely into their hands and to understand that we full well know it was a mistake and that they did not mean for her to die. I believe, if the person responsible for what happened could turn back time and fix the mistake- they would. But since I don't know who that person is and since none of us have that ability, then the next best step is to admit that it happened, look into the events leading up to her death, and creating a plan to ensure it never happens again at that vet hospital.
I know a lot of Neala's fans harbor anger and resentment towards the hospital and its staff, but I don't. I just have intense sorrow and grief- for them, for me, for us, and for Neala. Until such time as they respond to this letter, I will continue to hope that they will readily admit a mistake happened and that they will offer to rectify the situation, as limitedly as they can because who among us can bring back the dead?
Soon, Neala's ashes will be home. I'm not ready to deal with that, but deal- I must.
Until then, though- the letter will be sent today and I shall keep you updated.