This weekend has been a long blur...
The vet hospital contacted me last week while I was driving Galaxy to meet her new Momma. Needless to say, it wasn't pretty. They were polite- I was polite. But I was passionate and as much as I felt I was led in loops for a while, I wasn't letting go of my opinion- Neala shouldn't have been fed the food she received after surgery.
They did apologize for her loss- in as much as I know they are sorry that she died... And the good thing is- I know it's not JUST BECAUSE I'm causing a ruckus. But I do truly believe they were all saddened that our little trooper did not make it. I DO think they wanted her to come home, happy and healthy, because they love animals.
I think the main thing that angered me about the discussion was someone bringing up grief and using it as a scapegoat for my letter. I had to finally stop and point out that grief had nothing to do with my letter about Neala's aftercare. Of course, I am grieving her loss- we all are. Every single one of us who had her touch our hearts.
But loss is a part of our lives! We lose pets, we lose loved ones- we lose those we love and we have to deal with it each day of our lives. That's not why I wrote that letter, I must say!
The office manager finally came on and said she could tell the surgeon and I could go back and forth all day- and she's right.
This world kinda sucks sometimes. BECAUSE we live in a world where simply saying, "It was my mistake- I'm sorry" opens you up to lawsuits. BECAUSE admitting fault can get you in trouble... But no one is ever faultless- we all make mistakes in our jobs, in our lives, day to day...
So I knew as much as I didn't want to admit it- that the surgeon would never be allowed to admit a mistake even if he KNEW he made a BLATANT mistake!
The office manager offered a partial refund- and I told her I had to think about it.
And I did... I thought of everything... I thought, 'If I took it- does that mean I didn't fight hard enough for Neala?' And that is the thought that whirled around my head over and over and over while I tried to look at everything at every angle.
In the end, though- my goal with that letter wasn't a refund, partial or total, it was to ensure that Neala was not forgotten and that they watch their post operative care more carefully in the future. It was to ensure the next Neala has not only a kickass operation, BUT also superb aftercare.
So I talked to the office manager and said yes, we'll take a partial refund... She was very nice and honest today and I felt more at ease talking to her now then before. She had went to Neala's sites, she had seen her Facebook page, her website... She knows what went into Neala- we all loved her very much.
I will be making a donation in Neala's name AND in honor of my own veterinarian to the Winn Foundation with this money.
Neala will never ever be forgotten...